Order Processing

Orders are processed within 1-2 business days. Once your order ships, you'll receive a confirmation email with tracking information. Orders placed after 2 PM PST will be processed the following business day.

We do not ship on weekends or holidays. During peak seasons or sales events, processing may take an additional 1-2 business days.

Shipping Options

Standard Shipping

Freeon orders over $100

5-7 business days

  • Orders $100+ qualify for free shipping
  • Orders under $100: $10 flat rate
  • Tracking provided via email
  • Delivery to US addresses only

Next Day Delivery

$35

Next business day

  • Next business day by 12 PM
  • Order by 2 PM PST
  • Available for most US addresses
  • Signature required

International Shipping

We offer international shipping to select countries. International orders may be subject to customs duties, taxes, and fees which are the responsibility of the recipient.

Available Regions

  • Canada
  • United Kingdom
  • Australia
  • European Union
  • Japan
  • South Korea

International Rates

  • Canada: Starting at $25
  • UK: Starting at $30
  • Australia: Starting at $35
  • EU: Starting at $35
  • Japan & Korea: Starting at $30

*Rates vary based on weight and destination

Delivery Times

  • Canada: 7-14 business days
  • UK: 10-14 business days
  • Australia: 14-21 business days
  • EU: 10-14 business days
  • Japan & Korea: 10-14 business days

Important: International orders may be subject to customs duties, taxes, and clearance fees. These charges are the responsibility of the recipient and are not included in the shipping cost. Please contact your local customs office for more information.

Track Your Order

1

Order Confirmed

You'll receive an email confirmation with your order details

2

Processing

Your order is being prepared for shipment (1-2 business days)

3

Shipped

Tracking number sent via email (keep an eye on your inbox)

4

Delivered

Estimated delivery date based on your chosen shipping method

Questions about your order?

Contact Us

Frequently Asked Questions

Can I change my shipping address after placing an order?

We process orders quickly to ensure fast delivery. If you need to change your shipping address, please contact us within 2 hours of placing your order. We cannot guarantee changes after this window.

Do you ship to APO/FPO addresses?

Yes! We ship to APO/FPO addresses via USPS. Please note that delivery times may be longer than standard shipping, usually 2-4 weeks depending on the destination.

What if my package is lost or damaged?

If your package is lost or arrives damaged, please contact us immediately. We'll work with the carrier to resolve the issue and ensure you receive your order or a replacement.

Can I expedite an order that's already placed?

If your order hasn't shipped yet, we may be able to upgrade your shipping method. Contact us with your order number and we'll do our best to accommodate your request.

Still Have Questions?

Our customer service team is here to help with any questions about shipping and delivery.