Frequently Asked Questions

How do I choose a size?

Use the size options shown on each product page. If you are between sizes, email us with the product name and your measurements before ordering.

Can I change or cancel an order?

Contact us as soon as possible. We will try to help, but an order cannot be changed after it has entered fulfillment.

How can I track my order?

When tracking is available, it will be sent to the email address used at checkout after the parcel is dispatched.

What is your return policy?

Eligible, unused items may be returned according to our Returns & Exchanges policy.

How should I care for an item?

Follow the care label supplied with the product. Leather, waxed canvas, wool, and silk require different care, so contact us before using an unfamiliar cleaner.

Are product colors exact?

We work to present colors accurately, but lighting and screen settings can affect their appearance. Natural materials may also vary slightly.

How do I contact Irkeltrix?

Email lend@irkeltrix.digital. We normally respond within one to two business days.