Returns & Exchanges
We stand behind everything we make
30-Day Window
Return unworn items within 30 days of delivery for a full refund.
Free Exchanges
Exchange your item for a different size or color at no extra cost.
Original Condition
Items must be unworn with original tags attached for returns.
Easy Process
Start your return online and print a prepaid shipping label.
Return Policy Details
Eligible for Return
- Items purchased at full price or on sale can be returned within 30 days
- Items must be unworn, unwashed, and have original tags
- Footwear must be returned in original, undamaged box
- Accessories including belts, wallets, and bags are eligible
- Defective or damaged items will be accepted beyond the 30-day window
Not Eligible for Return
- Items that have been worn, washed, or altered in any way
- Items without original tags or packaging
- Sale items marked as "Final Sale"
- Personalized or customized items
- Swimwear and intimates for hygiene reasons
- Items purchased from unauthorized retailers
Exchange Process
- Exchanges are processed as a separate return and new order
- Start your exchange by initiating a return for the original item
- Once we receive your return, we'll send you an email with a link to purchase the new item
- Subject to availability, we can sometimes expedite exchanges
- Contact us for size exchanges - we want to help you get the right fit
How to Initiate a Return
Start Your Return Online
Visit our returns portal and enter your order number and email address. Select the items you wish to return and choose your reason for return.
Print Your Prepaid Label
Once approved, you'll receive a prepaid shipping label via email. Pack your item(s) securely in the original packaging if available.
Ship Your Package
Drop off your package at any UPS location. We recommend keeping the tracking number for your records until the return is processed.
Receive Your Refund
Once we receive and inspect your return, we'll process your refund to the original payment method within 5-7 business days.
Refund Information
Refund Timeline
Refunds are typically processed within 5-7 business days after we receive your return. Once processed, it may take an additional 3-5 business days for the refund to appear on your statement.
- Credit Card: 5-7 business days
- PayPal: 5-7 business days
- Shop Pay: 5-7 business days
Original Payment
Refunds will be credited to the original payment method used for the purchase. If the original payment method is no longer available, store credit will be issued.
- Full price items: Full refund
- Sale items: Full refund (unless final sale)
- Shipping costs: Non-refundable
In-Store Returns
Bring your online order confirmation and the item(s) you wish to return to our Ventura retail location. Returns must meet the same policy requirements.
Address:Irkeltrix Store
1783 E. Main St.
Ventura, CA 93001
Need a Repair?
We stand behind the quality of our products. If something breaks under normal use, we'll repair or replace it free of charge. This guarantee covers manufacturing defects and normal wear and tear.
To initiate a repair, please send us photos of the damage and your order information to lend@irkeltrix.digital.
Contact Us About RepairsFinal Sale Items
Items marked as "Final Sale" in the product description or at checkout are not eligible for return or exchange. These items have been discounted and are sold as-is. Please review product details carefully before purchasing final sale items.
Frequently Asked Questions
What if I received a defective or damaged item?
We apologize for any inconvenience. Please contact our customer service team with photos of the damage and your order number. We'll arrange for a replacement or refund at no cost to you.
Can I return a gift I received?
Yes! Gift recipients can return items for a refund. The refund will be issued to the original payment method used for the purchase, or as store credit if preferred.
How long does the return process take?
Once we receive your return, please allow 5-7 business days for processing. Refunds will appear on your statement within 3-5 additional business days after processing.
Can I exchange for a different size?
Absolutely! We offer free exchanges for size. Start the exchange process through our returns portal, or contact us directly and we'll help you find the right fit.
What if I don't have the original packaging?
No problem! You can use any suitable box or bag to ship your return. Just make sure the item is securely packaged to prevent damage during transit.
Questions About Returns or Exchanges?
Our customer service team is here to help. Contact us and we'll get you sorted out.